Politique d’expédition

Thank you for shopping at Fashion Avenue (fashionavenue.ca). The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

We are thrilled to offer Free Flat-Rate Shipping ($0 CAD) on all orders, everywhere in Canada!

  • Shipping Method: Standard Canadian Shipping

  • Estimated Delivery Time: 3 to 7 business days

  • Shipping Cost: $0 CAD

Note: Delivery delays can occasionally occur, especially to remote areas or northern territories (Nunavut, Yukon, Northwest Territories).

3. Shipping Destinations

Currently, Fashion Avenue only ships to addresses within Canada. We do not offer international shipping at this time.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.

5. Customs, Duties, and Taxes

Because we ship domestically within Canada, your order will not be subject to international import duties or customs. However, applicable federal and provincial sales taxes (GST/HST/PST) will be calculated and applied at checkout based on your shipping destination.

6. Damages and Lost Packages

Fashion Avenue is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

However, customer satisfaction is our top priority. If your package is lost in transit or arrives severely damaged, please contact us at info@fashionavenue.ca with your order number and photos of the damage, and we will do our best to assist you in resolving the issue with the carrier.

Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. Fashion Avenue is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error, please contact us immediately at info@fashionavenue.ca. If the order has not yet been processed, we will do our best to update the information.

8. Returns Policy

Sold products are not subject to return or refund.

Contact Us

If you have any questions about the delivery and shipment of your order, please contact us at:

  • Email: info@fashionavenue.ca

  • Phone: 514 668 5599